FAQ’s

You’ve got questions, we’ve got answers.

Create your wishlist with us!

DELIVERY OF RENTAL ITEMS
When your rental order is delivered, you will be provided with an itemized delivery ticket showing photos & quantities of all rental items on your order.  We do require that someone meet us for the delivery, show us where to place your rentals (if applicable), and sign for the delivery. If you are not renting pre-styled packages that include setup -OR- hiring us for set up & styling services,  your rental items will be delivered to one central location on-site and it will be up to the appropriately appointed parties to set up your rentals for your event.  
If you are renting a pre-styled package that includes setup from our delivery team, your predetermined setup location(s) need to be ready to go when our delivery team arrives. If your venue/location is not ready for setup our delivery team may not be able to set up rentals at time of delivery and we will not be able to return at a later time to set up rental items. 
WHAT EXACTLY DO YOU DO?

Think of us as a giant prop house that exists to help our clients bring their aesthetic vision to life! We offer a highly curated collection of really awesome rental items and we rent them out to awesome people who want cool things for their events, photoshoots, and productions.

Our collection consists of modern & vintage rental items and we have everything from Micro Wedding Packages to pre-styled options in addition to hundreds of ala’ carte rentals and lots of other small details often needed for an event.

We offer custom design services for those seeking a more customized experience. For our clients who prefer to be more hands-off, we offer on-site styling services to create the picture perfect event from start to finish.

DO YOU HAVE A MINIMUM ORDER REQUIREMENT?

All Rental orders must meet local, regional and seasonal minimum order requirements before services, special orders, taxes and fees. These start anywhere between $500 – $750 depending on the season and increase with distance traveled from our warehouse in Brevard, NC.

HOW DOES THIS WORK?

We would be happy to work with you in the rental selection process but the quickest way to get pricing and availability for our rentals is to create and submit a “wishlist” on our website. We will send you a proposal within 1-2 business days regarding item availability and pricing.
From time to time for reasons unknown, submitted wishlist & and the occasional email don’t make it through our online system. We do our best to respond to all inquiries within 24-48 business hours. If you don’t hear back regarding a submission or an inquiry please try again, because chances are we didn’t get it!

If you are inquiring about event design, custom designed packages or event styling please see the section on How do I get a proposal?

HOW FAR DO YOU DELIVER?

We mostly stick to Western North Carolina and surrounding areas. We regularly service the following areas of Western North Carolina, including but not limited to; Brevard, Mills River, Fletcher, Asheville, Leicester, Waynesville, Hendersonville, Lake Toxaway and Cashiers. Please inquire to see if we service your region and what the minimum order requirement may be.

WHAT DO YOU CHARGE FOR DELIVERY?

Our delivery fees are custom per event and based on the following; size of order, distance traveled and labor involved. Please inquire about getting a customized travel quote specific for your wedding or event.

CAN I PICK UP THE ITEMS MYSELF?

Unfortunately, we do not allow warehouse pickups at this time.

HOW DO I RESERVE MY RENTALS?

In order to guarantee an item’s availability for your event date we require a 50% non-refundable retainer and a signed rental contract. 

Once you are ready to move forward with your order, we will gather more information about you and your event. We work with a secure online reservation system which allows clients to pay the required 50% non-refundable retainer and sign our rental contracts in the same place online, making it a smooth process from start to finish.

WHAT DOES YOUR RENTAL FEE INCLUDE?

Rental fees cover the rental cost of the individual item you are renting for your event.

Please keep in mind that our rental fees do not include the following; Event Design, Event Styling, Chair Placement, Delivery / Pickup unless otherwise noted in an item’s description. These are all additional services that incur additional fee’s.

HOW DO I GET A PROPOSAL?

Once you have a date and a venue for your event, we’re happy to put together a custom proposal for you! These are the different ways we can make that happen;
Create a Wishlist by adding your favorite rental items together and submitting them to us through our site
Drop us a line by using our contact form
Shoot us an email at hello@vintageindigorentals.com
Give us a shout at 828-367-7528

SETUP OF RENTAL ITEMS
Our micro wedding packages, arbors, pre-styled sweetheart & lounge packages are the only packages we offer that include setup & breakdown in the rental price. All other packages & all A’ La Carte rentals do not include any onsite setup & styling.  We are more than happy to provide setup, styling & breakdown of our items but this is a separate service we offer to our clients and these services incur additional fees. 
 
Setup is often handled by any of the but not limited to the following; wedding planner/coordinator, event staff, caterer (for the setting of plates, glasses, and flatware), our delivery team. Who is responsible for these tasks often depends on the level of services you booked with your other vendors. Sometimes this service is provided as a courtesy from your friends & family.
BREAKDOWN / CLEANUP OF RENTALS ITEMS
It is the responsibility of the client to make sure all rental items are returned to any and all transportations bins provided at delivery (if applicable) and all rentals are gathered together in one central location for our delivery team for pickup. Please be sure the person in charge of cleanup receives the detailed delivery ticket with photos & quantities of rental items provided at delivery.  
Items requiring additional pack-out materials are as follows but not limited to plate ware, flatware, glassware, linens, napkins, and lighting. If you are ordering plate ware, flatware, or glassware with us and you have hired a catering staff to service your event – they should be responsible for making sure all of these items are wiped free of all food, sauces & debris and returned to all of our transportation bins left on site.
OOPS, I BROKE IT!

All rentals are the responsibility of the client from the time they are delivered to your event until we return for pickup. In the event of a damaged or missing item, fees are assessed within 10 days of your rental pickup. Clients, planners & venue management will be notified via email or phone call of the missing or damaged items.  Clients will receive photos of damage(s) (when applicable) along with an itemized invoice with  repair / replacement cost and the credit card on file will be charged for incidentals.

WHAT IS A DAMAGE WAIVER FEE?

A Damage waiver fee is an industry-standard fee charged by rental companies that tend to range between 6% – 13%. We require our clients to accept a non-refundable 10% damage waiver fee on all orders. This covers normal wear & tear on our collection, small quantities of breakage & lost items such as but not limited to; plate ware, flatware, glassware, pillows, votives, etc.

However, this damage waiver fee does not cover gross negligence such as but not limited to; standing/dancing on furniture, children with sharpies, stains on neutral pieces from that person who had one too many glasses of red wine, pieces not protected from animals or items left out in inclement weather.

CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?

Of course! Once an order is booked, you can drop items up to 31 days prior to your event date without penalty. Final payments are required 30 days prior to your event and any deductions to your order, after your final payment has been made, will be issued an “in-house” credit. This credit can be used toward different/additional rentals for your event. This credit is non-transferrable and can not be rolled over for any future events.  Should you choose not to use this credit, it will expire on the event date.

You can add rental items to your order at any time, but these are subject to availability and an additional retainer/payment may be required.

DO YOU HAVE A CANCELLATION POLICY?

We understand things come up making you unable to follow through with your rental contract. Should you cancel your order 31 days or more from your event date, we retain our 50% non-refundable retainer. If your order is canceled 30 days or less from your scheduled event date, we retain the full amount paid and a refund will not be issued.

HOW DO I VIEW YOUR INVENTORY?

You may browse our rental collection online or you can schedule a time to view our inventory in-person at our warehouse in Brevard, NC. We are not open to the public and require appointments for all warehouse visits. We are happy to accommodate weekend visits when possible, but we are often out of the warehouse tending to our clients’ events Friday, Saturday and Sunday. Warehouse visits are limited to 60 minutes and while we are animal & kids lovers ourselves, we ask that you please do NOT bring them with you. However, we highly encourage you to bring anyone who can help you in the rental selection & decision making process; planners, florist, friends & family.

Please be advised, we are not set up as a showroom and we have a large warehouse with huge shelves full of furniture & decor. The majority of our items are stacked & strategically organized to fit within our shelving space and If you want to see a specific item, please let us know ahead of time and we will do our best to make it available to view for your visit. However, we can not guarantee an item’s availability for in person viewing, as we often have items out on events. We are happy to accommodate requests for in-person mockups for all orders totaling $1,500.00 or more in rental items. Unfortunately, we are not able to run mockups for ceremonies, sweetheart tables, tablescapes or lounges for any orders that do not meet this requirement.

I DON'T SEE WHATI'M LOOKING FOR...

If you’re looking for something we don’t have, but would love to rent… give us a shout! We’re always open to chatting about what we can possibly source or produce. Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need.

EVENTS TAKING PLACE AT VRBO'S, AIR BNB'S AND PRIVATE ESTATES

Events at VRBO’s & Private Estates can be a little bit tricky logistically! We often need to get more detailed information upfront to be sure we can provide you with rentals & the level of service expected for your event.

 

If inquiring about rentals for an event at a VRBO or Private Estate, we will need more detailed information regarding but not limited to the following; requested delivery & pickup dates & time frames of rentals as we need to be sure these coincide with your check-in & check-out dates/times for your VRBO, information about vehicle access to your VRBO and detailed information about specific setup location of rentals at your VRBO. We do have restrictions around carrying rentals up staircases or steep inclines due to liability issues – so we need to be sure we can get the items to the location where you plan to use them.
 
We do allow use of our rentals outdoors but they can not get rained on or left outdoors in open air overnight. Because of this, rentals typically need to be set up under some sort of covered area if being used outdoors. This could be any of the following but not limited to; a tent, pavilion, barn, covered porch, etc..  If you plan to use them underneath the open sky another alternative is to move them inside at the end of the night. However, sometimes this is not always an option at certain locations. 
WHEN DO I PAY MY REMAINING BALANCE?

We require a credit card for deposits on all orders, via our online payment system. Any remaining balance on your order will be automatically billed to that credit card 30 days prior to your scheduled event date.

MICRO WEDDING PACKAGES

Our Micro Wedding Packages include all set up & styling from our delivery team, but there is a little bit of cleanup required with these packages, post-event. This is typically handled by coordinators, caterers, hired event staff, or friends and family depending on your event.  If you do decide to book one of these packages with us, we will discuss those details with you during the booking process.  

SPECIAL ORDER ITEMS

“Special Order” items do not count toward rental minimum requirements and they can NOT be dropped from your order once they have been ordered on your behalf.  If you have special order items with us and you want to increase numbers on these items as your event date approaches  – we can not guarantee we will be able to provide you with increased quantities on short notice. We require a minimum notice of (45) days to determine if we are able to fulfill a request for increased quantities of special order items.

HAVE A QUESTION WE MISSED? DROP US A LINE AND WE WILL GET RIGHT BACK TO YOU!