F.A.Q.

WHAT EXACTLY DO YOU DO?

Think of us as a giant prop house that exists to help our clients bring their aesthetic vision to life! We offer a highly curated collection of really awesome rental items and we rent them out to awesome people who want cool things for their events, photo shoots, and productions.

Our collection consists of modern & vintage rental items and we have everything from Micro Wedding Packages to pre-styled options in addition to hundreds of ala’ carte rentals and lots of other small details often needed for an event.

We offer custom design services for those seeking a more customized experience. For our clients who prefer to be more hands-off, we offer on-site styling services to create the picture perfect event from start to finish.

DO YOU HAVE A MINIMUM ORDER REQUIREMENT?

We regularly service the following areas of Western North Carolina, including but not limited to; Brevard, Lake Toxaway, Hendersonville, & Asheville areas.

We have a minimum order requirement of $500 (before services, taxes & fee’s) for the Brevard, Hendersonville and Asheville area. Order minimums for deliveries beyond these areas can range from $1,000.00 to $4,500 depending on the geographic region and the travel time from our warehouse in Brevard, NC. Please inquire to see if we service your region and what the minimum order requirement may be.

HOW DOES THIS WORK?

We would be happy to work with you in the rental selection process but the quickest way to get pricing and availability for our rentals is to create and submit a “wishlist” on our website. We will send you a proposal within 1-2 business days regarding item availability and pricing.

From time to time for reasons unknown, submitted wishlist & and the occasional email don’t make it through our online system. We do our best to respond to all inquiries within 24-48 business hours. If you don’t hear back regarding a submission or an inquiry please try again, because chances are we didn’t get it!

If you are inquiring about event design, custom designed packages or event styling please see the section on How do I get a proposal?

HOW DO I GET A PROPOSAL?

Once you have a date and a venue for your event, we’re happy to put together a custom proposal for you! These are the different ways we can make that happen;

 

HOW DO I RESERVE MY RENTALS?

In order to guarantee an item’s availability for your event date we require a 50% non-refundable retainer and a signed rental contract. Once you are ready to reserve your rentals, we will send you an email with all of the information you need to do so. Through our online system you can pay your 50% non-refundable retainer and sign our rental contract, all in one step. Once this process is complete you will receive an email confirmation that your order is officially reserved along with a receipt of payment and a copy of your rental contract.

Once you are ready to move forward with your order, we will gather more information about you and your event. We work with an secure online reservation system which allows clients to pay the required 50% non-refundable retainer and sign our rental contracts in the same place online, making it a smooth process from start to finish.

HOW FAR DO YOU DELIVER?

We mostly stick to Western North Carolina and surrounding areas, but you can spot our truck heading to South Carolina, Georgia, and Tennessee! Please inquire about order minimums for your geographic region.

 

WHAT DOES YOUR RENTAL FEE INCLUDE?


Please keep in mind that our rental fees do not include the following; Event Design, Event Styling, Chair Placement, Delivery / Pickup unless otherwise noted in items description. These are all additional services that incur an additional fee.

WHAT DO YOU CHARGE FOR DELIVERY?

Our delivery fees are custom per event and based on the following; size of order, distance traveled and labor involved. Please inquire about getting a customized travel quote specific for your wedding or event.

CAN I PICK THE ITEMS UP MYSELF?

Unfortunately, we do not allow warehouse pickups at this time.

OOPS, I BROKE IT!


All rentals are the responsibility of the client from the time they are delivered to your event until we are able to return for pickup. We understand that accidents happen, so a mandatory non-refundable 10% damage waiver fee is added to every order.

 

That damage waiver fee will be applied toward the repair / replacement cost of missing or damaged item(s) and the client will be billed the difference. We will do our absolute best to repair and clean damaged items, but sometimes items are damaged beyond repair and must be removed from inventory and replaced.

 

All damages and replacements are assessed a fee, which varies from item to item and can range anywhere from 3 to more than 10 times the rental rate. In these cases our policy is as follows:

 

  • Client will be notified via email regarding damaged / missing rental item(s) within (7) business days of rental pickup(s) / return(s)

  • Client will receive photos of damage(s) along with an itemized invoice of repair / replacement cost

  • The 10% damage waiver fee will be applied toward repair / replacement cost, and any remaining balance will be charged to your Credit Card on file

WHAT IS A DAMAGE WAIVER FEE?

A Damage waiver fee is an industry standard fee charged by rental companies and can range between 6% – 13%. We require our clients to accept a non-refundable 10% damage waiver fee on all orders. This covers normal wear & tear on our collection, but does not cover gross negligence such as but not limited to; standing / dancing on furniture, pieces not protected from animals, children with sharpies or items left out in inclement weather.

 

This damage waiver can be removed if you have purchased a wedding or event insurance policy – we just ask that you provide us with a certificate of insurance!

 

CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?

Once an order is booked, you can make changes up to 31 days prior to your event date. Any changes made to your order 30 days or less from your event date will be issued an “in-house” credit to be used toward different / additional rentals for your event date. Should you choose not to use this credit, it will expire on your event date.

If you would like to add items to your order at any point you may do so, but please be aware items are subject to availability and additional retainer / payment may be required.

MY EVENT LOCATION CHANGED AFTER BOOKING WITH YOU, WHAT DO I DO?

If you change your venue location after booking with us PLEASE let us know as soon as possible so we can make the necessary changes on our end.

Please be aware that original quoted cost of delivery / pickup fees may change based on travel time & pickup requirements at your new location. Same night pickups from our delivery team may NOT be an option with a Venue change. Please notify us immediately if this is the case so we can determine how to proceed with your order.

We have regional minimum order requirements and your order is still subject to these requirements with your venue change. For example, our minimum order requirement for Brevard, Hendersonville and Asheville is not the same as Grenville & Charlotte. If your new Venue requires more travel time on our part, your order could be subject to meeting a new regional minimum order requirement. If this occurs and you are not able to meet the minimum order requirement and you choose to cancel your order, your 50% non-refundable retainer is non-refundable.

DO YOU HAVE A CANCELLATION POLICY?

We understand things come up making you unable to follow through with your rental contract. Should you cancel your order 31 days or more from your event date we retain our 50% non-refundable retainer. If your order is canceled 30 days or less from your scheduled event date, we retain the full amount paid and you will not be issued a refund.

WHEN DO I PAY MY REMAINING BALANCE?

We require a credit card for deposits on all orders, via our online payment system. Any remaining balance on your order will be automatically billed to that credit card 30 days prior to your scheduled event date.

HOW DO I VIEW YOUR INVENTORY?

You may browse our rental collection online or you can setup a time to view our inventory in-person at our warehouse in Brevard, NC. We are not open to the public and require appointments for all warehouse visits Monday – Thursday between the hours of 9:00 am – 4:00 pm. We are happy to accommodate weekend visits when possible, but we are often out of the warehouse tending to our clients events Friday – Sunday.

 

Warehouse visits are limited to 60 minutes and while we are animal & kids lovers ourselves, we ask that you please do not bring them with you. However, we highly encourage you to bring anyone who can help you in the rental selection & decision making process; planners, florist, friends & family.

I DON’T SEE WHAT I’M LOOKING FOR…


If you’re looking for something we don’t have, but would love to rent… give us a shout! We’re always open to chatting about what we can possibly source or produce. Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need.

HAVE A QUESTION WE MISSED? DROP US A LINE AND WE WILL GET RIGHT BACK TO YOU!