F.A.Q.

WHAT EXACTLY DO YOU DO?

In a nutshell, we have a curated collection of really awesome vintage & modern rental items – and we rent them out to other awesome people who want cool things for their events, photo shoots, or productions. We’re NOT event planners (but we do offer some design and styling services) – instead think of us as a giant prop house that exists to help our clients bring their aesthetic vision to life!

 

We regularly service the following areas of Western North Carolina, including but not limited to; Brevard, Lake Toxaway, Hendersonville, & Asheville areas.

HOW DOES THIS WORK?

You pick out items from our rental collection you’re interested in and we create a custom proposal for you. Once everything looks good on your proposal, and we get all the details about your order, you reserve your rentals with a 50% non-refundable deposit and signed paperwork. When your rental date rolls around our team takes excellent care of you!

HOW DO I GET A PROPOSAL?

Once you have a date and a venue for your event, we’re happy to put together a custom proposal for you! These are the different ways we can make that happen;

 

HOW DO I RESERVE MY RENTALS?


Once you are ready to reserve your rentals, we will send you an email with all of the information you need to do so. Through our online system you can pay your deposit and sign our rental contract, all in one step. Once this process is complete you will receive an email confirmation that your order is officially reserved along with a receipt of payment and a copy of our rental contract for your records.

DO YOU HAVE A MINIMUM ORDER REQUIREMENT?

We do have order minimums and these start at $300 for orders picked up at our warehouse & deliveries to the areas we service regularly. Including but not limited to; Brevard, Lake Toxaway, Hendersonville and Asheville areas.

 

Order minimums for deliveries beyond our regularly serviced areas can range from $500 to $3,500 depending on the geographic region.

 

Rental rate minimums must be reached prior to fees & taxes.

HOW FAR DO YOU DELIVER?

We mostly stick to Western North Carolina and surrounding areas, but you can spot our truck heading to South Carolina, Georgia, and Tennessee! Please inquire about order minimums for your geographic region.

 

WHAT DOES YOUR RENTAL FEE INCLUDE?


Please keep in mind that our rental fees do not include the following; Event Design, Event Styling, Chair Placement, Delivery / Pickup unless otherwise noted in items description. These are all additional services that incur an additional fee.

WHAT DO YOU CHARGE FOR DELIVERY?

Our delivery fees are custom per event and based on the following; size of order, distance traveled and labor involved. Please inquire about getting a customized travel quote specific for your wedding or event.

CAN I PICK THE ITEMS UP MYSELF?

We do allow the following items to be picked up from our warehouse with a $300 order minimum; plateware, glassware, flatware, rugs, and some of our lighting options. All items must be transported in an ENCLOSED vehicle with appropriate supplies (like straps and blankets) to secure our rentals. Due to their delicate nature, most of the items in our collection are not available for will-call.

 

Our will-call pick up and return hours vary depending on the season, and require specific appointment time pre-established by a team member & client.

 

OOPS, I BROKE IT!


All rentals are the responsibility of the client from the time they are delivered to your event until we are able to return for pickup. We understand that accidents happen, so a mandatory non-refundable 10% damage waiver fee is added to every order.

 

That damage waiver fee will be applied toward the repair / replacement cost of missing or damaged item(s) and the client will be billed the difference. We will do our absolute best to repair and clean damaged items, but sometimes items are damaged beyond repair and must be removed from inventory and replaced.

 

All damages and replacements are assessed a fee, which varies from item to item and can range anywhere from 3 to more than 10 times the rental rate. In these cases our policy is as follows:

 

  • Client will be notified via email regarding damaged / missing rental item(s) within (7) business days of rental pickup(s) / return(s)

  • Client will receive photos of damage(s) along with an itemized invoice of repair / replacement cost

  • The 10% damage waiver fee will be applied toward repair / replacement cost, and any remaining balance will be charged to your Credit Card on file

WHAT IS A DAMAGE WAIVER FEE?

A Damage waiver fee is an industry standard fee charged by rental companies and can range between 6% - 13%. We require our clients to accept a non-refundable 10% damage waiver fee on all orders. This covers normal wear & tear on our collection, but does not cover gross negligence such as but not limited to; standing / dancing on furniture, pieces not protected from animals, children with sharpies or items left out in inclement weather.

 

This damage waiver can be removed if you have purchased a wedding or event insurance policy – we just ask that you provide us with a certificate of insurance!

 

CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?

Once an order is booked, reductions to orders are not allowed at any point. We do allow Item swaps of equal or greater value & rental additions, dependent upon item availability. An additional deposit amount may be required.

DO YOU HAVE A CANCELLATION POLICY?

We understand things come up making you unable to follow through with your rental contract. We retain the full deposit (50% of the order amount) should you decide to cancel your order at any time. If your order is canceled within 30 days or less of the scheduled delivery date, we retain the full order amount.

WHEN DO I PAY MY REMAINING BALANCE?

We require a credit card for deposits on all orders, via our online payment system. Any remaining balance on your order will be automatically billed to that credit card 30 days prior to your scheduled event date.

HOW DO I VIEW YOUR INVENTORY?

You may browse our rental collection online or you can setup a time to view our inventory in-person at our warehouse in Brevard, NC. We are not open to the public and require appointments for all warehouse visits Monday - Thursday between the hours of 9:00 am - 4:00 pm. We are happy to accommodate weekend visits when possible, but we are often out of the warehouse tending to our clients events Friday - Sunday.

 

Warehouse visits are limited to 60 minutes and while we are animal & kids lovers ourselves, we ask that you please do not bring them with you. However, we highly encourage you to bring anyone who can help you in the rental selection & decision making process; planners, florist, friends & family.

I DON'T SEE WHAT I'M LOOKING FOR...


If you’re looking for something we don’t have, but would love to rent… give us a shout! We’re always open to chatting about what we can possibly source or produce. Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need.

HAVE A QUESTION WE MISSED? DROP US A LINE AND WE WILL GET RIGHT BACK TO YOU!