F.A.Q.

WHAT ARE VINTAGE RENTALS?

Vintage Rentals are the unique and classic details not found in your typical event rental establishment. We do not rent your grandmother’s mothballed closet or old cars. What we do specialize in is well-crafted and one-of-a-kind furniture, hand picked mismatched china, glassware and everything else to make your table setting complete. We also provide all of the vintage accoutrements to complete your special affair.

HOW FAR DO YOU DELIVER?

We mostly stick to Western North Carolina and surrounding areas, but you can spot our truck heading to South Carolina, Georgia, Tennessee and Virginia too! Please inquire about getting a customized travel quote specific for your wedding or event.

DO YOU HAVE A MINIMUM?

We currently do not require a minimum order for our rental items. Please keep in mind that our items do not include event styling, delivery & set up, dismantling & pickup,  these services incur an additional fee. We hope we can show you how we can easily help meet your needs with our wide variety of rentals.

HOW DO I RESERVE MY RENTALS?

You can either create a wishlist by adding items to a shopping cart or shoot us over an inquiry via our contact form with your requested items. We’ll double-check availability and send a proposal & rental agreement your way, along with a payment link to process your order online.

If you choose to move forward with your order, we require a 50% non-refundable deposit along with a signed rental agreement & proposal to reserve rental items on your  event date.

WHEN DO I PAY MY REMAINING BALANCE?

10 days prior to your scheduled delivery date.

CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?

Yes, you have up until 10 days out from an event to make any changes you need. Once an order is booked, reductions to orders are not allowed at any point.  We do allow Item swaps of equal or greater value or rental additions, dependent upon item availability. An additional deposit amount may be required.

DO YOU HAVE A CANCELLATION POLICY?

We understand things come up making you unable to follow through with your rental contract. We retain the full deposit (50% of the order amount) should you decide to cancel your order at any time. If order is canceled within 10 days or less of the scheduled delivery date, we retain the full order amount.

OOPS, I BROKE IT.

Accidents happen. For our rental  items, we require clients to accept a damage waiver of 10%. Tabletop items returned damaged will be assessed a fee of three to ten times the rental rate, and vary from item to item. For our furniture and non-tabletop items, we first try to fix and clean ourselves. If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to ten times the rental rate or the actual replacement cost. If the item is fixable, the client will be liable for the repair cost.

DO YOU OFFER A WEEKLY RENTAL RATE?

Yes, we offer a dandy of a deal for our customers requiring our rentals on a weekly basis. This is a great option for movie sets, home staging, pop-up shops, window displays, or what have you. For more information regarding our rental rates, give us a call, email or submit a wishlist request with the details.

CAN I PICK UP THE ITEMS MYSELF?

Because our inventory contains so many fragile items, all of our furniture orders must be delivered by one of our trained delivery crew members. This way, our clients won’t worry about being charged for an item damaged during the transportation process, and we won’t worry that our pieces come back missing an arm or a leg. We do allow pickup’s of tabletop rentals & soft goods on a case-by-case basis. All items must be transported in an enclosed vehicle. Please inquire for further details.

HOW DO I VIEW YOUR INVENTORY?

You may browse our inventory of vintage rentals by viewing our collection online or you can setup a time to view our inventory in-person at our warehouse. We’re open by appointment only, but if you shoot us an email, we’ll gladly arrange a time for you to stop in.

AW SHUCKS! I DON’T SEE WHAT I’M LOOKING FOR…

We love the thrill of the hunt. If you’re looking for something we don’t have, but would love to rent… give us a shout! Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need. We also will jump at the chance to produce custom rentals as long as it fits our style too.